Delivery Policy

How do I contact the retailer?

EnableAll is an online marketplace that connects you with thousands of retailers. You are buying directly from these businesses, and they are responsible for providing the right information in all their product listings.

We are currently in the process of making improvements to our platform to provide you with a better shopping experience. As a result, you are temporarily unable to contact retailers directly before purchasing an item.

If you have seen a product listed on the site that you are concerned about, please report these to us here.

Tracking and delivery for my order

If the retailer you ordered from chose to use a tracked delivery method, you will find the name of the courier and tracking number in your dispatch confirmation email.

You can also find your tracking information on the View Orders section of your EnableAll account. Simply log into your account, find the relevant order and click ‘View Order Details’.

If you can’t see the delivery status of your order, don’t worry, some couriers take up to 24hrs to update tracking details after they’ve received the package.

If you checked out as a guest, you can still track your order. In your order dispatch confirmation e-mail, there will be a link to the tracking data, if the retailer you chose to order from, used a tracked delivery method.

Please note: EnableAll is an online marketplace that connects retailers with customers. We don’t dispatch anything ourselves, so we won’t be able to provide you with any tracking information.

Can you provide a VAT invoice?

Yes, most of the retailers selling on EnableAll can provide you with a VAT invoice where they are a VAT registered business.

You can contact the retailer you ordered from directly through your EnableAll account. Log in to your account and go to View Orders; find the relevant order and click ‘Contact Seller’ to ask the retailer to provide a VAT invoice. They will be able to confirm whether an invoice is available and provide it accordingly.

If you checked out as a guest, to contact the seller and request a VAT invoice, you'll need to create an EnableAll account.

It's easy to do, just follow this link and be sure to use the same e-mail address that you used when you placed your order, so the order links successfully to your new account.

Can you cancel an order?

Yes, of course! Simply log in to your EnableAll account and locate your order. Click ‘Cancel Order’ and select your reason for cancelling.

Your cancellation request will be sent to the retailer for confirmation. They will contact you directly if there are any issues.

If the retailer hasn’t been able to cancel your order, don’t worry. You have 30 days to return it for a full refund. If you are required to pay postage, please see ‘How do I return my products?’ for details on securing a full refund.

If you checked out as a guest, to contact the retailer to arrange a cancellation, you'll need to create an EnableAll account.

It's easy to do, just follow this link and be sure to use the same e-mail address that you used when you placed your order, so the order links successfully to your new account.

I have a faulty item or an issue with a product

The first thing to do is to contact the retailer you ordered from directly. Log into your EnableAll account and go to view orders. Find the order in question and click ‘Contact Seller’, you can message them directly from here and you should get a reply within 48 hours.

If the seller doesn’t resolve the issue to your satisfaction, then pop onto a chat with our Chat Bot (you''ll see the chat icon at the bottom of this page). Our Chat Bot will be able to advise you further and will connect you with the EnableAll Customer Care team if you need more assistance.

If you checked out as a guest, to contact the retailer, you'll need to create an EnableAll account.

It's easy to do, just follow this link and be sure to use the same e-mail address that you used when you placed your order, so the order links successfully to your new account.