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Our return policy lasts for 30 days from the date of your purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging. You are responsible for covering the shipping costs for returning your item. To facilitate your return, please contact us so we can provide you with the specific return address. For items valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. While we cannot guarantee the receipt of your returned item, these precautions can help ensure a smooth return process. Please be aware that the cost of returning your order may not be the same as what you paid to us. We typically subsidize a significant portion of the delivery cost from our margin. Here is a guide to the approximate return shipping costs based on material and size of goods: Small pack (clothing or plastic accessories) — £6 Light parcel (LECHUZA, FIORI, CAPI TUTCH) — £10 (If more than one item — £12–20) Heavy parcel (CAPI LUX, large LECHUZA planters, small CONCRETE or GRC planters) — £12–30 Pallet deliveries (Most CONCRETE, GRC, CERAMIC, bulky, or volume orders) — £50–80

Free delivery is provided on to retail orders on the value above £50. Any orders under this value of £50 will be charged a £4.99 delivery fee